Returns and Refunds Policy

Thank you for your purchase at CJWEB. We hope you are satisfied with your digital service.

Digital Services

As our store sells non-tangible, irrevocable digital services, we do not issue refunds once the order is confirmed and the service is delivered. As a customer, you are responsible for understanding this upon purchasing any service on our site.

Exceptions

We may consider a refund in the following exceptional circumstances:

• Non-delivery of the service: If, for any reason, the service you purchased was not delivered to you.
• Major defects: If the service you received is significantly not as described or is non-functional. In this case, we will first attempt to fix the issue or provide a working alternative. If this is not possible, we may issue a full or partial refund.

Requesting a Refund

To request a refund under the exceptional circumstances outlined above, you must contact us within 30 days of the purchase date. Please provide your order number and a detailed explanation of the issue.

We reserve the right to refuse a refund if the request does not meet our policy criteria.

Contact Us

For any questions regarding our returns and refunds policy, please contact us.